Privacy Policy

1. Introduction

Sigilon Custody ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our website, platform, and related services (collectively, the "Services"). This Privacy Policy describes the categories of information we collect, how we use that information, the circumstances under which we may share it, and the choices available to you regarding your information. By accessing or using our Services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our Services:

• Account and Identity Information: name, email address, phone number, and credentials submitted when you register or make inquiries.
• Financial and Transactional Information: details you provide in connection with account funding, preferences, or service usage, where applicable.
• Technical and Usage Information: IP address, browser type, device identifiers, referring pages, and interaction data collected automatically through standard web logging and similar technologies.
• Communications: records of correspondence, support requests, and feedback you provide to us.
• Cookies and Similar Technologies: information collected via cookies, pixels, or local storage to support site functionality and analytics.

3. How We Use Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our Services.
• Responding to inquiries, support requests, and account-related communications.
• Improving, personalizing, and developing our website and Services.
• Monitoring for security, fraud prevention, and compliance with applicable obligations.
• Sending administrative notices, policy updates, or information you have requested.
• Complying with legal, regulatory, or contractual requirements where applicable.

4. Legal Basis for Processing

Where required by applicable data protection law, we process personal information on the basis of one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our Services, and compliance with legal obligations. You may withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• Service Providers: with third-party vendors who perform functions on our behalf, such as hosting, analytics, or communications, subject to appropriate confidentiality obligations.
• Legal Compliance: where disclosure is required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to standard confidentiality arrangements.
• With Your Consent: in other circumstances where you have provided explicit consent for disclosure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and gather aggregate analytics about site usage. You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some portions of our Services may not function properly without them.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, legal or regulatory obligations, and the necessity of the data for resolving disputes or enforcing agreements.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

9. International Data Transfers

Your information may be transferred to, and processed in, locations other than your country of residence. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, or restrict the processing of your data, the right to data portability, and the right to object to certain processing activities. To exercise any available rights, please contact us using the details provided on our website. We will respond to verifiable requests in accordance with applicable law.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take reasonable steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to such third-party sites, and we encourage you to review the privacy practices of any third party before providing your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this Policy periodically to stay informed about how we handle your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information provided in the footer of our website.